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Co-Founder and CTO

Brian Peterson

Brian is a co-founder and the Chief Technology Officer at Dialpad. Previously, he was a Senior Software Engineer at Google, building the front end of Google Voice.

Brian Peterson, Dialpad CTO and Co-Founder

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AI and Communications: How AI Is Transforming the Way Businesses Connect

Customer Success

Customer Experience (CX)AI

AI in Customer Service: From Automation to Intelligence

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Customer Experience (CX)AI

Conversational AI for Customer Service: What It Is, How It Works, and Where It Delivers Value

When Should AI Handle Customer Conversations and When Should Humans Step In? By Brian Peterson

Customer Experience (CX)AI Agents

When Should AI Handle Customer Conversations and When Should Humans Step In?

Agentic AI for customer support

AI Agents Customer Experience (CX)

AI Agents for Customer Service

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AI Customer Experience (CX)

AI Customer Engagement: How AI Can Improve Every Customer Interaction

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Customer Experience (CX)Contact Center Operations

What Is Customer Intelligence? How Businesses Turn Customer Signals Into Better Decisions

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Customer Experience (CX)Contact Center Operations

How to Automate Customer Service with AI

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How AI Is Changing Customer Communication